B&S Recrutement recherche pour l’un de ses prestigieux clients un chargé de clientèle H/F parfaitement bilingue Allemand/ Anglais pour un poste en CDI basé à Gennevilliers, voici l’offre en anglais:

CUSTOMER CARE AGENT

All applicants need written and spoken English. For specific markets we require a native level in both written and spoken communications skills in the following languages:

German and Dutch. Good english level is required too.

You will have to manage:

– Incoming and outgoing calls

– Professional emails and chat

For the following queries :

– General information requests: basic questions regarding dealerships location, cars, options, warranty etc… ,

– Simples complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact

– Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)

– Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership

– Update relevant databases, and customer records.

Opening days and working hours:

The operation is open from Monday to Saturday, opening hours are market/country specific. The working days are based on business needs (8AM-9PM, opening hours).

Terms and conditions:

We offer a permanent contract CDI 36h/week – 2 months trial period + training session (2 weeks)

Monthly salary gross 1498,50€ + 300e monthly bonus + advantages

25 days off + 7 days RTT

Private medical insurance and life insurance

50% of the public transport fee reimbursed

Access to the restaurant of the company, and to the Comité d’Entreprise.

PROFIL :

Soft-skills :

– Excellent oral and written communication

– Excellent interpersonal skills

– Active listening

– Able to make appropriate decision with view to optimize the customer satisfaction

– Sense of service, quality and results, with a customer centric twist

– Dynamic, stress resistant, reacting promptly and willing to propose solutions

– Organized, team worker, dedication, engagement and diligence.

Know-how :

– Mastering techniques of distant customer relationship, advice, sales, care…

– The knowledge of the product (after training)

– The knowledge of the car industry would be an advantage

– Good knowledge of basic computer tools and software

Type d’emploi : CDI

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Pour postuler, envoyez votre CV et votre lettre de motivation par e-mail à candidature@b-srecrutement.fr